Refund policy

Return & Refund Policy

Last Updated: June 20, 2026

At Delichisells, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging

  • Include all accessories, manuals, and parts (if applicable)

  • Have proof of purchase or order confirmation

Items returned without prior approval may not be accepted.

To request a return, please contact us at ecokoli1@cougars.ccis.edu with your order number and reason for the return.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Clearance or final-sale items

  • Personal care items that have been opened or used

  • Products damaged due to misuse, neglect, or improper handling

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damage or defect

After review, we may offer a replacement, store credit, or full refund at our discretion.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

If you wish to cancel an order, please contact us as soon as possible.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take time before your refund is officially posted.

  3. Contact your bank for additional processing information.

If you have completed these steps and still have not received your refund, contact us at ecokoli1@cougars.ccis.edu.

Return Shipping Costs

If a return is approved because of a customer change of mind, the customer is responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, Delichisells may cover the return shipping cost or provide an alternative resolution.

Shipping fees paid at checkout are generally non-refundable unless the return is due to our error.

Lost Packages

If your package is lost in transit, please contact us within 30 days of the estimated delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate solution, which may include a replacement or refund where applicable.

Chargebacks

We encourage customers to contact us before initiating a chargeback with their payment provider.

We are committed to resolving issues fairly and efficiently. Fraudulent or abusive chargebacks may result in account restrictions and may be disputed with supporting documentation.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Delichisells

Email: ecokoli1@cougars.ccis.edu

Phone: +1 (573) 814-8314

We aim to respond to all inquiries within 24–48 business hours.